Attending every inquiry & responding to each query can consume time but it can be saved if small queries or basic inquiries can be self-managed.
The Helpdesk System is a digital ticketing framework that helps in managing internal collaboration or request approval tasks through automation. The solution is focused on support and service ticket management of the enterprise’s in-house queries and effective monitoring of Multi-Level Agreements in a crisp manner.
The automated straightforward, multi-administrative requirement & error documenting tool digitalize the entire support lifecycle of the ticket with features like online ticket generation, attachments, description of task/query/question/suggestion, setting priorities, tracking & monitoring the communications, manage documents of the ticket, analysis & approvals, and much more as per your requirements.
The system is visually captivating, the UI / UX is intuitive and MIS reporting/dashboards allow admins to perform an in-depth issue analysis and compliance tracking. It carries an integrated emailing feature and one can a generate ticket and receive & send an email to the respective admin with a pre-defined ID along with sending out an email notification to all concerned.
Get the best out of your management
30% faster in user query resolution
2X your operational efficiencies
50% quicker in responding to inquiries
10+ hours saved a week on front-desk operations
All you need to manage your operations we deliver digital solutions. A solution that resolves your operational queries in fewer efforts & delivers high productivity.
Advanced digital system
Complaint management system
Suggestions delivering system
Equipment reservation/requirement generation
In collaboration with Microsoft Technologies, Bitscape gives the best-in-class digital feature experience
- Generating complaint, suggestion, or inquiry tickets
- Virtually checking or monitoring the progress
- Dashboard for analysis
- Email/Message notifications integration on requests, approvals, and cancellations
- Issue Management (Post New / edit / delete / copy)
- Escalation Management
- Viewing resource or equipment request, complaint, or requirements
- Re-allocate, cancel, block/extend the tickets
- Priority analysis
- Manage all tickets over the web and mobile apps
- Schedule the tasks according to the priorities
- Various Reports Including Analysis
Digital team engagement
- Automated email generation
- Sending emails to internal teams relate to raised concern
- Post Reply / Change Status / Change Ticket Type from Incident to Problem or Change
- Ticket management calendars display
- Manage all engagements over the web and mobile apps
- Ticket Wise Communication
- Administrator Module
- Flexible reporting, tracking, and problem
Used in Industries
Document Management System
Bitscape Vault - Document Management System is the Secured Enterprise Collaboration System for process-driven and regulated industries.
Intranet in a Box
With a modern intranet, bring the power of content, process, people, and information to every one of your employees and make your workplace more agile.
Room Reservation System
Keeping track of the common area of the premise is an additional task for every department and to ease that task room reservation system is been invented.
Gathering daily reports & attendance data of individual workforce is a routine task for the HR management team and performing it manually causes mismanagement of data sometimes.
Delivering tasks on time shows professionalism in any organization but planning the task schedule is difficult for any project.
Monitoring the process of product packaging manually is time-consuming and for a successful business spending, much time in monitoring can affect productivity.