Attending every inquiry & responding to each query can consume time but it can be saved if small queries or basic inquiries can be self-managed.
The Helpdesk System is a digital ticketing framework that helps in managing internal collaboration or request approval tasks through automation. The solution is focused on support and service ticket management of the enterprise’s in-house queries and effective monitoring of Multi-Level Agreements in a crisp manner.
The automated straightforward, multi-administrative requirement & error documenting tool digitalize the entire support lifecycle of the ticket with features like online ticket generation, attachments, description of task/query/question/suggestion, setting priorities, tracking & monitoring the communications, manage documents of the ticket, analysis & approvals, and much more as per your requirements.
The system is visually captivating, the UI / UX is intuitive and MIS reporting/dashboards allow admins to perform an in-depth issue analysis and compliance tracking. It carries an integrated emailing feature and one can a generate ticket and receive & send an email to the respective admin with a pre-defined ID along with sending out an email notification to all concerned.
Get the best out of your management
30% faster in user query resolution
2X your operational efficiencies
50% quicker in responding to inquiries
10+ hours saved a week on front-desk operations
Features
All you need to manage your operations we deliver digital solutions. A solution that resolves your operational queries in fewer efforts & delivers high productivity.
Advanced digital system
Complaint management system
Suggestions delivering system
Priority alert
Multi-level approvals
Equipment reservation/requirement generation
Automation
Email Integration
Key Functionalities
In collaboration with Microsoft Technologies, atQor gives the best-in-class digital feature experience
Self-service platform
- Generating complaint, suggestion, or inquiry tickets
- Virtually checking or monitoring the progress
- Dashboard for analysis
- Email/Message notifications integration on requests, approvals, and cancellations
- Issue Management (Post New / edit / delete / copy)
- Escalation Management
Administration
- Viewing resource or equipment request, complaint, or requirements
- Re-allocate, cancel, block/extend the tickets
- Priority analysis
- Manage all tickets over the web and mobile apps
- Schedule the tasks according to the priorities
- Various Reports Including Analysis
Digital team engagement
- Automated email generation
- Sending emails to internal teams relate to raised concern
- Post Reply / Change Status / Change Ticket Type from Incident to Problem or Change
- Ticket management calendars display
- Manage all engagements over the web and mobile apps
- Ticket Wise Communication
- Administrator Module
- Flexible reporting, tracking, and problem
Used in Industries
atQor provides a customization facility for every industry & designs the solutions considering individual requirements.
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