Key Capabilities of Dynamics 365 for Field Service
Bitscape is continually emerging as a market leader in innovative digital transformation services. We help our clients enhance their competitive position, revenues, and customer happiness, through well-rounded planning, integration, implementation, development and management of Dynamics 365 Field Services software – which offers the following capabilities -
Inventory Reserve Management:
Control inventory updates and stock histories across all locations, including vehicles, depots, and warehouses. Dynamics 365 for Field Service offers real-time updates so that your inventory is always accurate, enabling you to watch your service stock more carefully for fewer write-offs and improved projections. The mobile staff, support workers, technicians, drivers, delivery personnel etc. can manage deliverables, view the real-time position of inventory assets, and stay well connected with main offices - with the Dynamics 365 Field service application.
Cloud-Smart Scheduling Management:
Dynamics 365 for Field Service can help in highly productive field services management. Set priorities for tasks and assign it to an appropriate specialist. Simple interfaces like drag-and-drop scheduling boards and maps enable all levels of workers to use it easily. Increase the number of appointments, you can fit into the day, by setting up field service teams and equipment with flexible scheduling choices - that can support dispatcher and customer service representative workflows.
Using field service management software, you may monitor and maintain the accuracy of service agreements and installed items across clients and locations. To facilitate quicker, more accurate billing and assist field service teams in locating new sales possibilities to generate more money, Microsoft Dynamics 365 for Field Service gives you greater visibility into contract information.
Field service solutions assist you in providing preventative maintenance, keeping all goods and equipment in top operational condition, and reducing service calls and client complaints. With the Internet of Things (IoT), connected devices are continuously watched, and if they depart from a regular operation, an alert is sent. As soon as a problem arises, you will be able to recognize and diagnose it, enabling proactive client contacting and remedial actions.
Field service solutions establish a central area to store, track, organize, and manage all the activities, projects, calendars, stock, and work orders related to your off-site business operations. Having everything in one location gives you a complete insight into all open requests, upcoming service calls, and the status of each of your personnel. This maximizes efficiency to optimum use of the organization's assets for better productivity.
Microsoft D365 for Field Service suite is an excellent way to digitally modernize and maximize your business operations – up onto your client locations. This digital transformation aide centralizes your information and processes, enables and empowers workers, teams and tasks, helps you do more with less and brings in the brilliant benefits of AI, Machine Learning, Mixed Reality and IoT to your business. With it your workers get a unified view of all the details related to each customer request – which reduces physical storage issues, human errors or omissions, data loss and much more. Each quote, contract, repair, visit, date, time, place, and personnel involved are recorded to give a thorough overview of the service lifecycle!