Bitscape's Disaster Recovery as a Service successfully Prevented Manufacturing and Retails Business Magnate of India
Retail & Manufacturing
DRaaS (Disaster Recovery as a Service)
Client's Business Concern and Challenges
The manufacturing and retail business magnate experienced the unexpected in 2021 when a ransomware attack caused their business-critical servers/application and Database tier down, resulting in a complete business halt. In the wake of that event, Bitscape launched an enterprise-wide Disaster Recovery program.
This multi-phase and cross-organizational effort include business protocols for C-level oversight in the event of a disaster, a business continuity program to ensure that all On-Premises offices have a plan for unexpected events, and an IT initiative for Disaster Recovery. IT's Disaster Recovery program leverages a combination of physical, virtual, and cloud technologies to ensure that the entire operations of its data centers can automatically failover to a geographically diverse location if needed.
How Bitscape Performed
Bitscape began by setting guidelines for the maximum levels of downtime and data loss the business could tolerate in a worst-case scenario. The goal is zero downtime and no data loss. Still, understanding that it must plan for catastrophe, the client set their parameters for two standard industry protocols: Recovery Time Objective (RTO), which is the maximum tolerable length of time that an application or it supports.
Bitscape's RegTech practice and its expertise around Microsoft Azure on top of Microsoft Trusted Cloud helped the customer pose its trust in our abilities and decide to host their mission-critical servers to design and test disaster recovery plan, including failover and failback, using the cloud for redundancy, and incurring no data loss.
Today the Disaster Recovery solution provides automated failover from Azure's primary data center in South India to Azure's secondary data center in East Asia. Business processes have been put in place to empower the CIO to define a disaster and declare the move to failover. Protocols guide IT personnel through the escalation of events to notify and keep the CIO informed.
Winning Solution Client Received
Successfully executed failover and failback of the production system-controlled environment, exceeding Recovery Time Objective (RTO) goal.
Implement storage replication technology to automate data replication in a failover, supporting and meeting goals for Recovery Point Objective Gain world-class stability and availability for core business processes, services, and supporting applications.
Bitscape's Expertise Partnering with Microsoft Technology
To showcase how a digital transformation practice can help customers accelerate their digital transformation, Bitscape used the latest technology trends and used best-of-breed cloud software platforms to optimize their organizational business needs efficiently and effectively. Better collaboration and governance with best-in-class security for the productivity of employees.
When RTO testing was conducted last year, IT was able to complete failover to production levels in well under the maximum goal and with no data loss. That same testing phase resulted in an RPO time well under the maximum parameter.
Value Provided as Outcomes
Disaster Recovery testing takes place in a staged environment that replicates production. "Today, we can't take the business down, so we simulate the production environment for our many custom applications," said Head IT. This includes Retail website portals, transaction APIs, partner portals, social cast, and Developer source code management applications.