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Grievance Redressal System

"Grievance Redressal System build on SharePoint framework primarily developed to allow submission of grievances by Public for instant and easy communication between the Public and responsible Project Management Unit or department of an organization. The solution allows speedy redress of grievances. Users are presented with form sheet to fill in the grievances details, with auto generate unique reference number to track each grievance, which then routes to respective GRO officers. If officer does not respond within specific timeframe, then grievance is escalated to higher officers. Users are informed about status of their grievances at every stage of grievance lifecycle.